Post updated on August 28, 2019.
I went to Tupelo Smiles Family and Cosmetic Dentistry in Tupelo, Mississippi last month for a dental check-up and cleaning. It was my first visit, as I was still relatively new to the area.
I found out about Tupelo Smiles from friends. They spoke very highly of Dr. Kenney and the staff, and they encouraged me to call and schedule an appointment.
Scheduling my dental appointment was incredibly quick and easy. Molly was kind and pleasant while she was setting up my dental appointment. She asked for basic personal and insurance information so there would be less paperwork when I arrived for my appointment. I was pleased they were able to schedule my appointment within a decent time frame, as it had been a few years since I had seen a dentist.
My first impressions of their office were great. It’s conveniently located and easy to find, and the building and landscaping are well-kept. Molly promptly greeted me and asked “You must be Nicole, right?” when I arrived for my appointment. I signed in and completed some paperwork fairly quickly on their office tablet. The ambiance of the waiting area was calm and welcoming. Music was playing, and they had a refreshment area with a coffee maker, mini fridge with water and juices, and snack packs.
Chancis, one of their dental hygienists on staff, came into the lobby and said my name approximately ten minutes after I completed my paperwork, indicating it was time for my appointment. She introduced herself and we exchanged pleasantries while she showed me the way to the appropriate room.
After I was situated in the patient chair, she asked if I was experiencing any problems or had any concerns. I told her I wasn’t experiencing any problems and had no concerns, but that I was interested in learning more about their teeth whitening options because I wasn’t entirely happy with my smile. She went over the options they offered for teeth whitening, and informed me they offer a complementary whitening method for all new patients. That was something I was very excited about, as my teeth were rather yellow.
As it had been a few years since my last dental visit, Chancis took the standard x-rays, which is always the worst part for me. After the x-rays, she began the cleaning portion of my visit. She completed the cleaning after about 30-45 minutes. When she was done, she let Dr. Kenney know so he could come speak with me.
Dr. Kenney was very kind, and his demeanor was laid back and upbeat. It always improves my experience and instills confidence when I see someone is passionate about what they do, and Dr. Kenney is no exception.
He took a look at my x-rays and teeth, and he asked if I was experiencing any problems or had any concerns after he made a recommendation on correcting my pesky overbite. Chancis mentioned to Dr. Kenney that I requested information about their teeth whitening options, so he made sure I didn’t have any questions.
After Dr. Kenney left the room, Chancis took a mold of my teeth for my complementary whitening tray. She informed me I could pick up my whitening supplies in a few days, and went ahead and scheduled my next appointment before she accompanied me back to the lobby area.
Overall, I was extremely satisfied with my first visit to Tupelo Smiles. The staff was friendly and professional, and the general atmosphere of their office is pleasant and comforting. They’ll help you address any problems or concerns you have with your dental health and help you get your perfect smile, just like they did with me.
Update: August 2019
As of 2019, my husband and I are regular patients at Tupelo Smiles. We love Dr. Kenney and the staff, and appreciate all they do for our dental health. We couldn’t be happier with the service and care we receive every time we visit their office.
Oh, and I’d like to give a shout out to Molly and the rest of the office staff. Ever since my first visit in 2016, they’ve always been so kind, and they greet us by name without even needing to ask for it. I’ve had countless appointments at doctors’ offices, but my appointments with Tupelo Smiles always stand out from the rest.
Also, I love that they have a “Charity of the Month,” especially when it benefits our local area.
If you live in Northeast Mississippi and have any concerns with your dental health, or if you’re simply looking for a new dentist, I highly recommend Tupelo Smiles. They’ll help you get the smile you deserve.
I was not compensated for writing this review. I wrote this review because I was pleased by the great customer service they provided during my visit.